Shipping

Shipping Costs

Shipping costs will be calculated upon weight and size at check out. We offer free shipping for contiguous US on orders $150 USD or more.

Tracking information is included with all standard shipments with the exception of letter mail packages.

Orders within Canada are shipped via Canada Post. US orders are shipped via Stallion Express partnered with USPS.  If you require express shipping, please leave a note on your order or email us with after you have placed an order.  

Processing Times

We are committed to shipping out your orders as soon as possible. Orders will be processed and shipped in 1-3 business days.

If an item is back-ordered, you will be notified of additional processing time.

Delivery Times

Within Canada: Usually delivers within 3-10 business days.

To USA: Usually delivers within 3-5 business days.

Although we try our best to ship your items out as soon as possible, the delivery times may vary depending on a number of factors:

  • COVID-19
  • Shipping company's processing times
  • Custom examination (when bound outside Canada)
  • Delays due to weather conditions, holidays, unexpected events

For a more accurate delivery times, please refer to the post-purchase email that will include tracking number for your order. If you did not receive a confirmation email, please check your spam folder or contact our customer support team and we will be happy to assist you. If the tracking number is absent from your confirmation email, please contact our support team and we will be happy to assist you.  

DUTIES AND TAXES

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.

Suteki Gifts does not have any responsibility on these additional charges that may apply.

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. If a product is seized and destroyed by the customs, we will not be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt if the product is returned to Suteki Gifts.