Flat rate shipping on orders over $80

Refund policy

Return Policy

At Suteki Gifts, we want you to be fully satisfied with your purchase. If for any reason you're not completely happy with your order, we offer a straightforward return policy.

Eligibility for Returns

  • Return Window: You have 7 days from the date of delivery to initiate a return for any eligible item.
  • Geographical Coverage: This policy applies to orders shipped within Canada and the United States.
  • Condition of Items: Items must be returned in their original condition, unused, and in the original packaging with all tags and labels attached.

Return Process

  1. Initiate a Return: To start a return, please contact our customer service team within the 7-day window. You will receive instructions and a return address for sending back your item.
  2. Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your items.
  3. Refunds: Once we receive and inspect the returned item, a refund will be issued to your original payment method within 5-7 business days. Please note that original shipping costs are non-refundable.

Non-Returnable Items

Certain products may be marked as non-returnable, including personalized items or items on final sale.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. You have 7 days from the date of delivery to report any damage or issues so that we can evaluate the situation and make it right.

Returned Orders/Undeliverable Packages

In the rare situation that your order is returned to us because the address provided is incorrect and/or is marked undeliverable for any reason, an additional fee is required for us to ship the order to you a second time. You can always contact us about any concerns about returned packages.

Once your order is marked as delivered, we are unable to dispute for lost package claims.

Cancellation

Once your order has been confirmed, we cannot edit or cancel any items. Please make sure all information provided is correct before checking out.